Cybersecurity

To protect your account from unauthorized access, it's important to use strong, unique passwords. Small Business Bank requires you to validate your information and use a PIN to access our Mobile Banking application, and on our online banking site, you will be required to use multifactor authentication. Be cautious when using public Wi-Fi networks and avoid clicking on suspicious links or downloading attachments from unknown sources. Finally, never share your password or PIN with anyone. Small Business Bank will never ask you for your password or PIN.

It's important to regularly review your account activity and report any suspicious activity right away. If you suspect fraudulent activity on your account, contact Small Business Bank immediately at 1-855-635-9696. We will be able to take steps to protect your account and investigate any suspicious transactions.

Phishing emails or scams often use urgent language or ask for personal information. They may also contain suspicious links or attachments. Always verify the sender's email address and never click on links or download attachments from unknown sources. If you're unsure about the legitimacy of an email from Small Business Bank, contact us directly at 1-855-635-9696.

A strong password includes a combination of upper-case letters, lower case letters, numbers and symbols, and it should be 8 or more characters. Avoid using any part of your name, username or the bank’s website in your password. Use strong, unique passwords to access our online banking site. Avoid using the same password for multiple accounts. If you suspect any unauthorized access to your account, change your password and PIN.

Public Wi-Fi networks are often unsecured and can be easily compromised by cybercriminals. It's best to avoid using public Wi-Fi networks for sensitive activities like banking. If you must use a public network, use a virtual private network (VPN) to encrypt your connection.

If you lose your mobile device or laptop, contact Small Business Bank immediately at 1-855-635-9696 to report any potential security breaches. You should also remotely wipe your device if possible and change your passwords to prevent unauthorized access to your accounts.

Stay informed about cybersecurity threats by regularly checking Small Business Bank's website for security updates and tips. You can also subscribe to security newsletters and follow reputable cybersecurity experts on social media for the latest news and advice.

Small Business Bank has strict security measures in place to protect your personal and financial information. This includes encryption, two-factor authentication, and monitoring for suspicious activity. We also have procedures designed to assist us in identifying identity theft, including asking you to answer security questions when you call us for assistance with your account, but we will never ask for your password or PIN.

Keep your mobile devices up to date by using the latest operating system available to you. For your computer, regularly run operating system updates, and be sure to update your browser, as well. Small Business Bank only supports operating systems, browsers and mobile devices that are supported by their manufacturers.