Exciting new changes are coming to Small Business Bank!

Small Business Bank is excited to announce new and improved banking tools to help our customers get the most from their banking services. As part of this process, we will convert our internal banking system to a new banking platform starting Friday, April 17, 2026. We are excited to partner with a national provider of Community Banking solutions to give our customers access to cutting-edge technology to manage your banking services through our new online and mobile banking experiences.

To help you prepare for your new online and mobile banking experience, we are putting together step-by-step information that will:

  • Outline the timeline for the conversion
  • Detail the steps you can take now to prepare for the new online and mobile banking experience
  • Step-by-step instructions to register and access your accounts on Monday, April 20th
  • Information on your new Debit Card

Why are we making this change?

Small Business Bank’s mission has been to provide personalized, professional banking services to our customers, especially our small business customers. We remain committed to this goal and part of this commitment is providing banking tools that will support our customers’ financial needs. With the rapid changes in technology today, SBB made the decision to find a technology partner who shared our vision and could provide the cutting-edge technology platforms that will best serve our customers. With this change, we can focus on improving our service to our customers knowing that we have a partner we can rely on to provide tools for a superior online and mobile banking experience.

After you have reviewed the information below, please let us know if you have questions or need additional assistance.

How to prepare for your new online and mobile banking experience

  • Before April 17th, make sure that your contact information (address, email and phone number) are current in online banking today.
  • Download or print your statements. Previous statements will not be available in the new system.
  • Make a note of any recurring or scheduled transactions that occur after April 17th. These transactions will not transfer to the new online and mobile banking platform - you will need to set these up in the new Bill Pay system on or after April 20th.
  • If you currently have a debit card, watch for your new card to arrive in the mail. You will receive a separate mailer with your PIN number. Put your new card and PIN in a safe place until you can activate it on April 20th. Continue to use your debit card through Sunday, April 19th. For security reasons, the envelopes will have no reference to the bank or card vendor, so please keep an eye out for them.
  • If you have recurring payments attached to your debit card, you will need to make a note of those transactions and update those payments with your new debit card number.

Upcoming dates to remember

Friday, April 17th

  • Online, mobile and in-person banking services will be temporarily unavailable starting at 3:00 p.m. CDT on Friday, April 17th and continuing until 9 a.m. CDT on Monday, April 20th. However, you can continue using your existing Small Business Bank debit card through Sunday, April 19th and ATM services will be accessible.
  • Complete all transactions no later than 3 p.m. CDT; you will not be able to submit transactions after 3 p.m. so please plan for this.

Monday, April 20th

  • We expect banking services to resume by 9 a.m. on April 20th. Watch the website at www.smallbusinessbank.com for any updates related to the resumption of banking services.
  • Activate your new debit card. If you currently have a debit card, you will receive a new debit card in the mail with a separate letter that includes your new PIN. Keep them in a safe location; on Monday, follow the instructions for activating your new card.
  • Download the new mobile banking app from the App Store or from Google Play. You must have the new mobile banking app in order to log in to banking services on your mobile device.
  • Register for banking services. You can register your account in online banking or the mobile banking app; your user name and password will be the same for both mobile and online banking. For online banking, go to www.smallbusinessbank.com and select the login button in the upper right corner to access the new online banking website. Be sure to replace this bookmark if you have a bookmark for your login.
  • Reschedule recurring or scheduled payments. If you had recurring payments set up previously or had a payment that was scheduled after April 17th, you will need to input those payments in the new Bill Pay system.

New and improved mobile and online banking experience

With our new technology provider, we are excited to be able to offer several new features and enhancements for other features you currently use today. Below are some of the improvements you will enjoy in the new banking platforms:

  • Universal login credentials across both mobile and online platforms for easier access to your account.
  • Expanded functionality in the online banking experience.
  • Implementation of an integrated Bill Pay solution for improved payment management. Search for your payees in the Bill Pay network or add and maintain your payees from your account for one-time or recurring payments.
  • A new debit card platform with real-time processing and contactless cards with RDFI technology. You can manage your card easily through your account login, including setting alerts and freezing and unfreezing your card.
  • Integration with Plaid to allow easy setup of transfers in applications outside the Bank.
  • Integration with Quicken and Quickbooks for a seamless interface from your Bank account to your financial reports.
  • A new mobile deposit capture platform for an improved mobile check deposit experience.

Stay tuned for more information!

As we get closer to the implementation date, watch this page for additional, detailed information on each of the steps to take to get set up in your new online and mobile banking experience. We will walk you through the steps you’ll need to get up and running quickly on Monday, April 20th!

We appreciate the opportunity to serve your financial needs and are pleased to be able to offer an new, enhanced experience for your mobile and online banking services.