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Small Business Bank FAQs

Getting started doesn’t have to be complicated. If you have questions, we have answers! Below is a list of our most frequently asked questions and their answers. Don’t see an answer you’re looking for? Our friendly Customer Service Team is standing by to help you with any additional questions you may have!

What is the Bank's routing number?

101105118

What is the Bank's mailing address?

Small Business Bank
13423 W. 92nd St.
Lenexa, KS 66215

How long does it take for me to get my account opened and functioning?

In most cases, once you submit a valid Driver’s License, EIN letter and “proof of address” (if your DL address doesn’t match the address you put on your application), your account will be opened and functioning in less than one business day.

Depending on the the type of business you have, we may require additional identification documents, which may delay the process, as well.

When do I get checks and my debit card?

You can order business checks for a new or existing account at any time. For a new account, we will order your debit card and checks when you request them. Checks and debit cards may take up to 14 business day to arrive.

Is a sole proprietor eligible for an account?

Yes, provided that your business and fictitious business name (FBN), are registered with a document filed within your state. About 26 states require FBNs to be registered at the Secretary of State Office. If your sole proprietorship is registered or can be registered in one of those states, it is therefore eligible. We regret we cannot open sole proprietor deposit accounts in states that don’t recognize FBNs in their state of registration.

Are there any monthly fees or minimums for a checking account?

None of our checking accounts have minimum balances or transaction fees. Our accounts range from 2.99 to 9.99 per month. Please visit the accounts page to find an account that fits your business’s specific needs.

How am I able to deposit checks or cash into the account?

To complete a mobile deposit, you can take pictures of checks with your smartphone using the Small Business Bank appCheck can also be mailed to:

Small Business Bank
13423 W. 92nd St.
Lenexa, KS 66215

For cash deposits, visit Shazam to find ATMs that take our debit card to deposit cash. Just select the option that says “Accepts Deposits”.

Direct deposits, wire transfers, ACH transfers, online credit card payments and credit card/merchant processing networks are all accepted for normal credits, subject to our policy for funds availability.

Having issues with mobile deposit?

If you are having trouble with mobile deposit please review the tips below.

1.) High-quality photos of the check are the best way to make Mobile Deposit quick and easy.
2.) Make sure to have good lighting and a dark background.
3.) Make sure the check is on a flat, level surface.
4.) Make sure there is a thick contrasting border around the check. We recommend the border be at least half the size of the check. If its too close we cannot process the deposit.
5.) Certain phones do not show an accurate representation of the final image we receive. When in doubt, a larger border (holding the phone further from the check) is usually better.
6.) Remember to sign the back of the check.
7.) Funds deposited from your phone/device will not be immediately available, and are subject to holds.

How can I take my customers’ debit/credit cards for payments to deposit into my account?

We offer all of our business checking customers a convenient service for processing debit and credit card sales and payments. Simply call 1-855-856-0233, Ext. 114 and ask for “JOHN” to get started. By completing a short application and answering a few questions about your business, you can be set up as a card-taking merchant in as quickly as one day. These card sales are directly deposited into your Small Business Bank checking account.

How can I move money from a personal checking account into this new account—or have my customers pay me with recurring payments each month?

We are unable to pull money from another account. Most banks have some way to send money to accounts NOT at their bank. Contact your personal bank to find out what options you have.

We are currently working on a solution to offer you an online banking option to make transfers from any bank accounts you own into your Gardner Bank business account.

How can I have money wired into my account? Can I send wires?

For a $10 fee, you can also have money wired from a U.S. Bank into your Small Business Bank account on any business day for same day credit. We can accept incoming international wires for a fee of $25. International wires may be subject to holds and are accepted on a case to case basis.

We now offer outgoing domestic wires through online banking for $14.99 per wire. Please contact our Customer Service team to learn more about outgoing wire transfers .

You can call 1-855-856-0233 to request a transfer from our Customer Service team, or you contact us via Secure Message. We are currently working on a solution to offer you an online banking option to make transfers from any bank accounts you own into your Small Business Bank account.

Can I set up payments to my vendors with this account?

Yes, once your account is active, you can sign up for Online Bill Pay. From there you can pay bills and send money to anyone with a U.S. bank account with no fees.

We are currently working on a simple, secure solution to offer our business customers an online banking option to initiate domestic wire transfers.

You can call 1-855-856-0233 to request a transfer from our Customer Service team, or you contact us via Secure Message. We are currently working on a solution to offer you an online banking option to make transfers from any bank accounts you own into your Small Business Bank account.

Are there any potential fees associated with my Small Business Bank account?

Below are the possible fees associated with your account.

Money Orders  FREE  (Only available for Account Holders)
Cashier’s Check Fee  FREE  (Only available for Account Holders)
Dormant Account Fee  $2.00 Per Month
Return on Deposited Item  $2.00
Wire Fee, Incoming  $10.00
Stop Payment Fee  $25.00
Insufficient Funds/Overdraft Fee  $25.00 Per Item
Mailed Statements  $10.00 Per Month

How do I change my address?

Simply login to your Online Banking account and submit your change of address.  The form can be found under the “user settings” tab. Processing a change of address may take up to three business days.

How do I request a cashier's check?

Please fill out the Cashier’s Check Request form and send it to our Customer Service team via the Online Banking secure messaging system. Simply login to your Online Banking account and submit your cashier’s check request to our Customer Service team via the secure messaging system.

How do I close my account?

Please call our Customer Service team at (855)856-0233 or via the Online Banking secure messaging system. The account will not be closed until the balance in the account is brought to$0. A customer service representative can will guide you through the process.

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